Frequently Asked Questions
Everything you need to know about JoPay
How does JoPay charge the customer?
When a tab is opened, we securely save the card. As soon as the customer leaves, the total is charged automatically.
Do my staff need to learn something new?
No. They only need to enter the total value in a simple web dashboard.
Is it safe?
Yes. We use secure card vaulting and fraud detection, just like any modern payment processor.
What happens if the customer forgets to close the tab?
JoPay closes it automatically after detecting they've left the location.
Can customers split the tab?
Yes. They can invite friends to the same tab and the final amount is divided between them.
What if a customer doesn't have the app?
No problem! They can still pay the traditional way. JoPay is designed to enhance your experience, not replace existing payment methods.
How do I get started?
Simply contact us and we'll help you set up your account. Most businesses are ready to go in less than a day.
What if there's an issue with a payment?
Our support team is available to help resolve any payment issues quickly and efficiently.